Reputation: Best Practices for Responding to Negative Reviews
Before choosing a place to do business with, many consumers will search for your business and your competitors online to see what your past customers had to say about their visit. Needless to say, online reviews can play a big role in gaining additional business or having customers head to your competitor down the road.
It’s almost guaranteed that at some point a customer will write a negative review about your business. Owners often wonder if they should respond to the negative review or simply ignore the complaint. Most experts agree that responding to the negative review online in an appropriate way can help minimize damage and possibly even get the reviewer to give your business another chance.